observer Posted February 3, 2013 Report Share Posted February 3, 2013 Seems new EU rules will penalise airlines for delays and presumably force compensation for passengers. But, if the delays are caused by bad weather or volcanic dust - is it the fault od the airline, and could this force them to fly in unsafe conditions? Added to this, IF they start paying out compen, where will they get the money from - from the fares? Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 3, 2013 Report Share Posted February 3, 2013 Thought the compensation was for over booked flights or cancelled flights due to lack of staff, but hay ho, don't let that ruin your blatant propaganda I think it's a good idea, having been delayed and received nothing. It might help them treating their passengers like animals Quote Link to comment Share on other sites More sharing options...
Bazj Posted February 3, 2013 Report Share Posted February 3, 2013 Thought the compensation was for over booked flights or cancelled flights due to lack of staff, but hay ho, don't let that ruin your blatant propaganda I think it's a good idea, having been delayed and received nothing. It might help them treating their passengers like animals Head out of the sand time Kije...... "No-frills airline Ryanair broke EU law when it refused compensation to a passenger stranded by the 2010 volcanic ash cloud, according to a court ruling" The EU rules all aspects of our lives no, or have you not noticed?? Quote Link to comment Share on other sites More sharing options...
Bazj Posted February 3, 2013 Report Share Posted February 3, 2013 My wife was stuck in Australia by the ash cloud and Emirates were unable to bring her back so they paid for business class flights for her and her boss on British Airways... al be it a week or so later Emirates could not handle the amount of people that had been stranded in Oz because of the ash cloud and were giving return flight dates of over a month after the all clear was given. This was not acceptable (due to hotels not being available as they were all booked up in Perth) so they offered to fly people with other airlines and pay for it so some companies did compensate passengers in some ways.... it was just that tight-arsed Ryan air that was contesting everything Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 4, 2013 Report Share Posted February 4, 2013 Ryan air did pay compensation, the ones that went to court Ryan Air had refused compensation on the grounds that the claims were excessive , and as you said they lost. Can I take t you agree compensation should be paid. Quote Link to comment Share on other sites More sharing options...
asperity Posted February 4, 2013 Report Share Posted February 4, 2013 Isn't Ryanair entitled to contest compensation claims that it thinks are excessive? Or should they just pay out on any and every claim regardless of their legitimacy? Quote Link to comment Share on other sites More sharing options...
observer Posted February 4, 2013 Author Report Share Posted February 4, 2013 Perhaps IF the volcano cloud was "an act of God"; the EU should pass a law making "God" liable for the compen?! Quote Link to comment Share on other sites More sharing options...
asperity Posted February 4, 2013 Report Share Posted February 4, 2013 As it was the Civil Airlines Authorities that banned flights rather than the airlines, perhaps the taxpayer should pay up. After all we are forced to pay for everything else!!! Quote Link to comment Share on other sites More sharing options...
Evil Sid Posted February 4, 2013 Report Share Posted February 4, 2013 Perhaps IF the volcano cloud was "an act of God"; the EU should pass a law making "God" liable for the compen?! Any particular god? Could be a bit tricky fighting that one in court. "So which particular god was it that caused the volcanic eruption" asks the lawyer "and have you any proof?" Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 4, 2013 Report Share Posted February 4, 2013 Well I agree with the right to compensation Quote Link to comment Share on other sites More sharing options...
Bazj Posted February 4, 2013 Report Share Posted February 4, 2013 Well I agree with the right to compensation but at what level.... that is the big question. If like my wife, you got stuck in Australia and ended up having to stay in a otel for another two weeks and then pay again for a flight home as your original carrier couldn't take you for another 2 or three weeks, you would want full compensation for all expenses including food etc. What Ryanair wanted to give amounted to a few quid a night.... Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 4, 2013 Report Share Posted February 4, 2013 Does the EU state at what level, Ryan air took the Woman to Court because they thought she was trying it on, the airlines have not lost the right to take it to court if they think you are. Quote Link to comment Share on other sites More sharing options...
Bazj Posted February 4, 2013 Report Share Posted February 4, 2013 well it depends doesn't it... if you and me go on a Ryanair plane to say Madrid. We are both going for a week but some natural disaster means we have to spend another week before we can be flown back. While we are in Madrid, you stay in a Travel Lodge type hotel at £50 a night but I'm in a 5 star hotel at £500 a night... when the disaster happens, all the hotel rooms in Madrid are fully booked but we managed to keep our rooms for an extra week.... so when we put our claims in, why should Ryanair decide how much they give back? I had no choice where I stayed and it wasn't my fault I had to stay longer than I had bargained for.... Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 4, 2013 Report Share Posted February 4, 2013 Completely agree Baz, if your in a travel lodge the compensation should reflect that, The Airlines have the right of court if they think people are taking the mick. But on the whole I think it is a good idea. Quote Link to comment Share on other sites More sharing options...
asperity Posted February 4, 2013 Report Share Posted February 4, 2013 Have you never heard of travel insurance? I would be very surprised if Ryanair didn't have a clause in their contract limiting their liability in any case. Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 4, 2013 Report Share Posted February 4, 2013 Your probably right Asp, I have no time for Ryan Air, but he is not daft. Quote Link to comment Share on other sites More sharing options...
asperity Posted February 4, 2013 Report Share Posted February 4, 2013 I'm amazed by the number of people who claim they would never fly Ryanair. If it was a true representation the airline would have gone out of business years ago. Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 4, 2013 Report Share Posted February 4, 2013 I don't like the guy who runs it, and they are not as cheap as they say, I find Easy Jet cheaper and easier to book. Quote Link to comment Share on other sites More sharing options...
asperity Posted February 4, 2013 Report Share Posted February 4, 2013 Fair enough, it's a free country and an open market. Aren't you glad the airlines aren't nationalised Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 4, 2013 Report Share Posted February 4, 2013 Room for both Quote Link to comment Share on other sites More sharing options...
asperity Posted February 4, 2013 Report Share Posted February 4, 2013 Both what? A nationalised airline wouldn't last 5 minutes. Quote Link to comment Share on other sites More sharing options...
Lt Kije Posted February 4, 2013 Report Share Posted February 4, 2013 Depends if it was founded properly. Quote Link to comment Share on other sites More sharing options...
Cleopatra Posted February 5, 2013 Report Share Posted February 5, 2013 Have you never heard of travel insurance? I would be very surprised if Ryanair didn't have a clause in their contract limiting their liability in any case. As I am reading these posts I am thinking, didn't these people take out travel insurance? Quote Link to comment Share on other sites More sharing options...
safeway60 Posted February 5, 2013 Report Share Posted February 5, 2013 Deliberate overbooking on planes should be outlawed...We've fallen foul of this twice now and it kisses me off...you are delayed by a day regardless of what commitments you may have at the other end. Quote Link to comment Share on other sites More sharing options...
observer Posted February 5, 2013 Author Report Share Posted February 5, 2013 Perhaps the EU should have tried a pilot scheme first?! Quote Link to comment Share on other sites More sharing options...
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